Returns & Exchanges

Return Policy

Returns and exchanges are welcome within 30 days of the date of purchase. All Kerrits products also come with our 24Kerrit guarantee against manufacturer’s defects for 1 year from the date of purchase.

To return or exchange item(s):

1. Log in to your Account login page or the link provided in your order confirmation email.
2. Click on “Recent Orders”.
3. Click on the order that includes the items you’d like to return or exchange.
4. Click on “View Details.”
5. Click on items to be returned or exchanged.
6. For a return, click “Create new RMA” (RMA stands for return merchandise authorization). For an exchange, click “Create New Exchange”.
7. Your return or exchange authorization will appear. Please make a note of it.
8. Instructions for completion of the return/exchange process will arrive via email, including return address.
9. Please allow three weeks for arrival of items requested in an exchange and for credit reimbursement from date on which you mail the returned item(s).

Please note that you are responsible for covering return shipping, via any method, and that CODs can not be accepted.
Remember to protect your return by obtaining a tracking number and/or insurance from the post office, UPS, or whichever shipper you choose to return your items.