Below please find a list of questions to help you. If there isn't the answer you are looking for than please contact us at firstname.lastname@example.org
How can I retrieve my password?
Yes, it’s easy to retrieve your password. On the first page of the checkout process, or on the Account login page, click the link that says “Forgot your password? Click here.” Enter the email address you used to set up your account (or the email address provided during your initial purchase) and click on the “send” button. You will receive your password in a message sent to the email address provided.
How can I retrieve previous order numbers?
You can retrieve previous order numbers by logging into your account. On the Kerrits.com home page, click on the “My Cart” link. Log in, then click on “Recent Orders.” Here you will find complete details, including order numbers, related to previous purchases at kerrits.com.
Where is my order?
There are two easy ways to stay up to date: visit our Order Tracking page or log into My Account and review your order history. It may take up to 48 hours after an order has shipped for tracking information to appear.
How do I use my promo code?
Enter your code at checkout exactly as it appears in the email, printed offer or webpage. Click "Apply" and your discount will be detailed in the payment summary. Only one promotional discount code allowed per order. You can find additional Terms & Conditions detailed on the original offer.
What are your shipping options?
Orders are sent via standard ground shipping. Our main shippers are USPS and UPS. When your order is shipped, you will receive a shipping status email that includes a tracking number and link to the appropriate shipping company’s website to allow you to track your order online. Expedited shipping is also available by request for an additional charge.
Why do you require my email address?
Your email address is required so that we can communicate with you quickly and efficiently regarding your order(s). You will receive the following emails from us:
1. An order confirmation email will be sent after you click the "Complete Checkout" button.
2. Notification will be sent via email if there is a problem with your payment information, or if any additional charges are applicable, such as tax or additional shipping.
3. A shipping status email will be sent when your order's tracking information has been updated.
4. A final follow-up email will be sent 10 to 45 days after shipment to confirm your receipt of your order.
You may also choose to sign up for email notifications of special promotions that Kerrits offers throughout the year.
Do you charge sales tax?
Yes. Kerrits charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws.
I’m a first-time customer. How do I order?
It’s easy to place an order at kerrits.com. As a new customer, you will not be asked to log in at checkout. Click on the “New Customer” link on the page that follows the shopping cart. The information you provide during checkout will be saved to a secure account that you can later access to track orders or request a return or exchange, and for ease in ordering Kerrits again. An account may only have one email associated with it, but you can update your email by logging in to your account.
May I sign in as a guest?
Yes, you can. You will still need to provide an email address for order tracking purposes.
What is the purpose of having an account?
During the checkout process, your information will be saved to a secure account. This account allows you to log in to track orders and request returns or exchanges. The account includes your billing and shipping information for faster checkout next time. The personal information in your account is not accessible to or shared with any third parties.
Is your site secure?
Absolutely. During the order process, all personal information is transmitted via Secure Socket Layers (SSL), the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. To be sure your connection is secure, look at the bottom status bar of your browser window during checkout. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure.
What forms of payment do you accept?
For purchases at kerrits.com, we accept payment by Visa, MasterCard, American Express, Discover, and PayPal ???.
Why does my billing address have to match my credit card billing address?
We verify all transactions using Address Verification Service. All billing addresses must match the card billing address both domestic or internationally. (Note: American Express cards are not accepted outside of the U.S.) Is this still true?
Does Kerrits offer gift cards ?
Yes we do. You can purchase a gift card like any other product. When you purchase a gift card, the gift card recipient will receive an email that contains a unique gift card code that they can use at checkout to redeem its value at kerrits.com.