Kerrits Customer Service

For purchases made on Kerrits.com:

• Returns and exchanges are accepted for 30 days from the order date. Kerrits will provide one free return shipping label per order.
• After 30 days, returns and exchanges are handled on a case-by-case basis, and customers are responsible for the cost of return shipping. Contact customerservice@kerrits.com for assistance.
• Items must be returned in new condition with all tags and original packaging included.
• Items designated as “Final Sale” are closeout items being offered at deep discounts, so they are not eligible for return or exchange.
• If your item is damaged or has a quality issue, it may fall under our 24K Guarantee. Please contact customerservice@kerrits.com for assistance.

For purchases made at another Kerrits Retailer or Tack Store:

Please return the item to the original place of purchase.

If you have an item you would like to return or exchange, visit our Return Center to start the process. You’ll need the email address associated with your purchase or the order number and shipping zip code. One free return shipping label per order is available for returns within 30 days of your order. Free return shipping only applies to orders in the continental U.S.

Return requests outside of this timeframe will be reviewed on a case-by-case basis and are subject to acceptance at the discretion of Kerrits. Please contact customerservice@kerrits.com for assistance.

Please allow 15 days from the day of return delivery for the return to process and the refund to post to your credit card.

International Returns Policy

• International returns on products purchased from Kerrits.com are accepted within 30 days of the order date.
• Customers are responsible for paying return shipping costs. We recommend you use a shipping method that offers tracking services.
• Return instructions are provided on your packing slip, or you can contact Kerrits Customer Service at customerservice@kerrits.com for additional assistance.

Ship International Returns To:
Kerrits Activewear
154 E. Bingen Point Way, Suite C
Bingen, WA 98605
USA

Within 30 days of the order date:

• To start a return or exchange for an item purchased on Kerrits.com, visit our Returns Center. You will need the email address associated with your purchase or the order number and shipping zip code.

START YOUR RETURN (U.S. ONLY)

After 30 days of the order date:

• Please contact customerservice@kerrits.com for assistance. The return request will be handled on a case-by-case basis and is subject to acceptance at the discretion of Kerrits.
• If your item is damaged or has a quality issue, it may fall under our 24K Guarantee.

Once an order is placed, it can't be altered or changed. We offer free return shipping within 30 days of purchase for a refund on purchases made within the US, for any item. Use our returns process to create a prepaid return shipping label.

Replacing a Damaged Item

Please contact our Customer Service Team at customerservice@kerrits.com with your order number, item name, color and size of damaged item and the type of damage. Our team will assist in getting you taken care of.

Return requests outside the standard timeframe will be reviewed on a case-by-case basis and are subject to acceptance at the discretion of Kerrits.

Track your order

Please log into your account through the 'Log In' button found in the header on the Kerrits header and review your order history. Your tracking information can be found there. It may take up to 48 hours after an order has shipped for tracking information to appear. You can also track your order from your Shipping Confirmation email.