Kerrits Customer Service

Kerrits Customer Service

Most Popular Questions

Return Policy

We hope you enjoy your new Kerrits riding apparel and footwear! If you need to return an item purchased at Kerrits.com, Kerrits will provide one free return shipping label for returns made within 30 days of purchase. After 30 days, customers are responsible for return shipping costs. Items must be returned in new condition with all tags and original packaging included. From time to time, we will have items designated as “Final Sale.” These are closeout items being offered at deep discounts, so they are not eligible for return.

If your item is damaged and your purchase date falls outside our standard return window, please contact customerservice@kerrits.com. Return requests outside of the standard timeframe will be reviewed on a case-by-case basis and are subject to acceptance at the discretion of Kerrits.

If you need to return an item purchased at a Kerrits retailer or tack store, please return the item to the original place of purchase.

Holiday Return Policy

For purchases made from 11/15/23–12/25/23, free return shipping is available for returns made by 1/31/24 within the continental U.S. For all other purchases, free return shipping is available for returns made within 30 days of your order within the continental U.S. 

How do I return an item?

If you have an item you would like to return or exchange, visit our Return Center to start the process. You’ll need the email address associated with your purchase or the order number and shipping zip code. One free return shipping label per order is available for returns within 30 days of your order. Free return shipping only applies to orders in the continental U.S.

Return requests outside of this timeframe will be reviewed on a case-by-case basis and are subject to acceptance at the discretion of Kerrits. Please contact customerservice@kerrits.com for assistance.

Please allow 15 days from the day of return delivery for the return to process and the refund to post to your credit card.


International Returns Policy

Returns on products purchased from the Kerrits website are available for 30 days after the order date. Customers are responsible for shipping costs to get the product back to the Kerrits offices. We recommend you use a shipping method that offers tracking services. Return directions are provided on your packing slip, or you can contact Kerrits Customer Service at customerservice@kerrits.com.

Send Returns To:
Kerrits Activewear
154 E. Bingen Point Way,
Bingen, Washington 98605
USA

Once your return is received and processed, we'll email you a Refund Confirmation email to let you know that a refund has been processed. Your refund will be issued against the original payment method.


Final Sale Items

From time to time, we will have items designated as '"Final Sale". These are closeout items being offered at deep discounts so they are not eligible for return. These items will be labeled 'Final Sale'.

How do I exchange an item?

If you have an item you would like to return or exchange, visit our Return Center to start the process. You’ll need the email address associated with your purchase or the order number and shipping zip code. One free return shipping label per order is available for returns within 30 days of your order. Free return shipping only applies to orders in the continental U.S.

Return requests outside of this timeframe will be reviewed on a case-by-case basis and are subject to acceptance at the discretion of Kerrits. Please contact customerservice@kerrits.com for assistance.

Please allow 15 days from the day of return delivery for the return to process and the refund to post to your credit card.

Can I change or cancel my order?

Once an order is placed, it can't be altered or changed. We offer free shipping within 30 days of purchase for a refund on purchases made within the US, for any item. Use our returns process to create a prepaid UPS return shipping label.

My item is damaged, how do I get it replaced?

Replacing a Damaged Item

Please contact our Customer Service Team at customerservice@kerrits.com with your order number, item name, color and size of damaged item and the type of damage. Our Team will assist in getting you taken care of.

Return requests outside the standard timeframe will be reviewed on a case-by-case bsais and are subject to acceptance at the discretion of Kerrits.

My order hasn't arrived yet, can I get an update?

Track your order

Please log into your account through the 'Log In' button found in the header on the Kerrits header and review your order history. Your tracking information can be found there. It may take up to 48 hours after an order has shipped for tracking information to appear. You can also track your order from your Shipping Confirmation email.

Need help?
Our customer service team would be happy to help!

Call toll-free: 
800-274-7946
(From inside the U.S.)

1-509-493-4187
(From outside the U.S.)

Dial 3 for Customer Service

Email: customerservice@kerrits.com

Office Hours:
Monday - Friday 7:30 am to 4:00 pm PST

 


Need help?
Our customer service team would be happy to help!

Call toll-free:
800-274-7946 (From inside the U.S.)

1-509-493-4187 (From outside the U.S.)

Dial 3 for Customer Service

Email: customerservice@kerrits.com

Office Hours:
Monday - Friday 7:30 am to 4:00 pm PST

 

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