Help Center | Kerrits™

Help Center

Most Popular Questions

How to Return An Order (U.S. only)

For purchases made on Kerrits.com:

  • Returns and exchanges are accepted for 30 days from the order date. Kerrits will provide one free return shipping label per order.
  • After 30 days, returns and exchanges are handled on a case-by-case basis, and customers are responsible for the cost of return shipping. Contact customerservice@kerrits.com for assistance.
  • Items must be returned in new condition with all tags and original packaging included.
  • Items designated as “Final Sale” are closeout items being offered at deep discounts, so they are not eligible for return or exchange.
  • If your item is damaged or has a quality issue, it may fall under our 24K Guarantee. Please contact customerservice@kerrits.com for assistance.


For purchases made at another Kerrits Retailer or Tack Store:

Please return the item to the original place of purchase.

How do I exchange an item? (U.S. only)

Within 30 days of the order date:

To start a return or exchange for an item purchased on Kerrits.com, visit our Returns Center. You will need the email address associated with your purchase or the order number and shipping zip code.

Can I change or cancel my order?

Once an order is placed, it can't be altered or changed. We offer free return shipping within 30 days of purchase for a refund on purchases made within the US, for any item. Use our returns process to create a prepaid return shipping label.

My item is damaged, how do I get it replaced?

If your item is damaged or has a quality issue, it may fall under our 24K Guarantee. Please contact customerservice@kerrits.com for assistance.

My order hasn't arrived yet, can I get an update?

Please log into your account through the 'Log In' button found in the header and review your order history. Your tracking information can be found there. It may take up to 48 hours after an order has shipped for tracking information to appear. You can also track your order from your Shipping Confirmation email.

Returns & Exchanges

U.S. Return Policy

For purchases made on Kerrits.com:

  • Returns and exchanges are accepted for 30 days from the order date. Kerrits will provide one free return shipping label per order.
  • After 30 days, returns and exchanges are handled on a case-by-case basis, and customers are responsible for the cost of return shipping. Contact customerservice@kerrits.com for assistance.
  • Items must be returned in new condition with all tags and original packaging included.
  • Items designated as “Final Sale” are closeout items being offered at deep discounts, so they are not eligible for return or exchange.
  • If your item is damaged or has a quality issue, it may fall under our 24K Guarantee. Please contact customerservice@kerrits.com for assistance.


For purchases made at another Kerrits Retailer or Tack Store:

Please return the item to the original place of purchase.

After 30 days of the order date:

  • Please contact customerservice@kerrits.com for assistance. The return request will be handled on a case-by-case basis and is subject to acceptance at the discretion of Kerrits.
  • If your item is damaged or has a quality issue, it may fall under our 24K Guarantee.

How do I start a return or exchange? (U.S. Only)

Within 30 days of the order date:

To start a return or exchange for an item purchased on Kerrits.com, visit our Returns Center. You will need the email address associated with your purchase or the order number and shipping zip code.

How much do returns cost?

  • Returns and exchanges for orders in the U.S. are free within 30 days of the order date for eligible products. One free return shipping label per order is provided.
  • For returns and exchanges after 30 days in the U.S., customers are responsible for the cost of return shipping. Returns after 30 days are accepted on a case-by-case basis and may be subject to a restocking fee.

Preparing your item for return

  • Once you start your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will be sent to your email.
  • If possible, ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, ship your return in your own packaging or materials provided by your local courier. Include your Packing Slip in the box, along with the product you’re returning.
  • Your Kerrits prepaid shipping label is specific to your return request. To avoid delays in processing, please include only the approved items in your return package. Please do not combine return orders in one shipment.

Where can I find my shipping label?

For returns and exchanges in the U.S. within 30 days of the order date, initiate your return through our Returns Center, and you will receive a return shipping label via email.

For returns after 30 days of the order date, you are responsible for return shipping. Please contact customerservice@kerrits.com for assistance.

Ship U.S. Returns To:
Kerrits Activewear
154 E. Bingen Point Way, Suite C
Bingen, WA 98605

International Return Policy

International returns on products purchased from Kerrits.com are accepted within 30 days of the order date.

  • Customers are responsible for paying return shipping costs. We recommend you use a shipping method that offers tracking services.
  • Return instructions are provided on your packing slip, or you can contact Kerrits Customer Service at customerservice@kerrits.com for additional assistance.

Ship International Returns To:
Kerrits Activewear
154 E. Bingen Point Way, Suite C
Bingen, WA 98605
USA

Will I get a refund if I return an item purchased as part of a BOGO promotion?

When purchasing items as part of a Buy One Get One (BOGO) promotion, the promotional discount is based on the lowest item, then applied to each proportionately. If you choose to return any of the items, your refund will be reduced to the discounted amount for each item.

Here are some examples:

Buy One, Get One Free: If your first qualifying item is $60 and your second qualifying item is $40, the $60 item will be discounted by $24 and the $40 item will be discounted by $16, which gives a total discount of $40. If either item is returned, the return value will be equal to the original purchase price reduced by its prorated discount.

Buy One, Get One 50% Off: If your first qualifying item is $60 and your second qualifying item is $40, the $60 item will be discounted by $12 and the $40 item will be discounted by $8, which gives a total discount of $20. If either item is returned, the return value will be equal to the original purchase price reduced by its prorated discount.

Shipping

How do I track my order?

Please log into your account through the 'Log In' button found in the header on Kerrits.com and review your order history. Your tracking information can be found there. It may take up to 48 hours after an order has shipped for tracking information to appear. You can also track your order from your Shipping Confirmation email.

What are my shipping options?

Standard orders are shipped via UPS Ground or USPS Priority Mail.

UPS Expedited is available for orders you need sooner than our standard 5-7 business days. Please note that you must provide a physical address for UPS options as they do not ship to PO Boxes. Expedited UPS options do not deliver on weekends or holidays.

Orders received Monday-Friday will ship within 1-2 business days.

When your order is shipped, you will receive a shipping status email that includes a tracking number and link to the appropriate shipping company's website to allow you to track your order online.

International Customers

Customs, Duties, and Tariffs

Customers are responsible for all duties, taxes, customs charges, and any other fees that may be required to receive delivery of an order. Contact your local customs office for more information.

International Return Policy

  • International returns on products purchased from Kerrits.com are accepted within 30 days of the order date.
  • Customers are responsible for paying return shipping costs. We recommend you use a shipping method that offers tracking services.
  • Return instructions are provided on your packing slip, or you can contact Kerrits Customer Service at customerservice@kerrits.com for additional assistance.

Ship International Returns To:
Kerrits Activewear
154 E. Bingen Point Way, Suite C
Bingen, WA 98605
USA

International Shipping Offers and Exclusions

Due to the high cost of shipping internationally, we cannot apply free shipping offers to international orders.

Ordering

How do I order?

Thanks for shopping on Kerrits.com. When you are ready to select items to purchase, here are some simple steps that may help:

  • Click on an item to go to the next page with color and size details for the item
  • Click your size bubble to see colors available
  • Add items to your shopping cart
  • When ready to check out, enter a shipping address
  • The shipping methods and rates will be shown to choose from
  • Enter any promo code you may have received
  • Continue to payment method and billing address information

I'm a first time customer. How do I create an account?

As a new customer, you will not be asked to log in at checkout. Click on the “New Customer” link on the page that follows the shopping cart. The information you provide during checkout will be saved to a secure account that you can later access to track orders or request a return or exchange, and for ease in ordering Kerrits again.  An account may only have one email associated with it, but you can update your email by logging in to your account.

May I checkout as a guest?

Yes, you can. You will still need to provide an email address for order tracking purposes.

How do I use my promo code?

Enter your code at checkout exactly as it appears in the email, printed offer or webpage. Click "Apply" and your discount will be detailed in the payment summary. Only one promo code is allowed per order. You can find additional Terms & Conditions detailed on the original offer.

May I order over the phone?

No, Kerrits does not accept phone orders.

Do you charge sales tax?

Yes. Kerrits charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws.

What forms of payment do you accept?

For purchases at kerrits.com, we accept payment by Visa, MasterCard, American Express, Discover, Apple Pay, Amazon Pay, Google Pay and Paypal.

Why does my billing address have to match my credit card billing address? 

We verify all transactions using Address Verification Service. All billing addresses must match the card billing address both domestic or internationally.

Is your site secure?

Absolutely. During the order process, all personal information is transmitted via Secure Socket Layers (SSL), the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. To be sure your connection is secure, look at the bottom status bar of your browser window during checkout. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure.

Customer Accounts

How can I retrieve my password?

It’s easy to retrieve your password. On the first page of the checkout process, or on the Account login page, click the link that says “Forgot your password? Click here.” Enter the email address you used to set up your account (or the email address provided during your initial purchase) and click on the “send” button. You will receive your password in a message sent to the email address provided.

How can I retrieve previous order numbers?

You can retrieve previous order confirmation numbers by logging into your account. On the Kerrits.com home page, click on the “Log In” link in the header then click on “Recent Orders.” Here you will find complete details, including order confirmation numbers, related to previous purchases at kerrits.com.

Why do you require my email address?

Your email address is required so that we can communicate with you quickly and efficiently regarding your order(s). You will receive the following emails from us:

  • An order confirmation email will be sent after you click the "Complete Checkout" button.
  • Notification will be sent via email if there is a problem with your payment information, or if any additional charges are applicable, such as tax or additional shipping.
  • A shipping status email will be sent when your order's tracking information has been updated.
  • A final follow-up email will be sent 10 to 45 days after shipment to confirm your receipt of your order.

You may also choose to sign up for email notifications of special promotions that EQL by Kerrits offers throughout the year.

What is the purpose of having an account? 

During the checkout process, your information will be saved to a secure account. This account allows you to log in to track orders and request returns or exchanges. The account includes your billing and shipping information for faster checkout next time. The personal information in your account is not accessible to or shared with any third parties.

Gift Cards

Do you offer gift cards?

Yes! We have Electronic Gift Cards in amounts between $25 to $500.
Shop them here!

What is an E-Gift Card?

A Kerrits E-Gift Card is the perfect gift for any rider or horse lover. The E-Gift Card will be sent via email to the buyer and can be printed or forwarded to the recipient to redeem only at Kerrits.com. Each E-Gift Card contains a code to be entered at checkout. Kerrits E-Gift Cards can be ordered in set amounts from $25 and $500.

Are there shipping charges on E-Gift Cards?

There are no shipping costs for the Kerrits E-Gift Cards as they are sent via email to the buyer. E-Gift Cards are sent separately from other items ordered at the same time, so shipping charges will still apply to other merchandise.

Do you sell physical gift cards?

No we only offer electronic gift cards which can only be redeemed at Kerrits.com. The electronic gift cards are emailed to the buyer and can be forwarded to the lucky recipient or printed if a physical copy is needed.

How can I redeem my Kerrits E-Gift Card?

To redeem an e-gift card online, enter the gift card code on the Shipping page at checkout. Gift cards can only be used at Kerrits.com and not at any retail store.

How can I check my E-Gift Card balance?

You can check the balance of your E-Gift Card at any time by calling customer service at 800-274-7946. You will need the code found on your E-Gift Card to check the balance.

Can I reload my E-Gift Card?

No. Our E-Gift Cards can only be used until there is no longer a balance.

Are E-Gift Cards refundable?

No, our E-Gift cards are NON-REFUNDABLE. Please note that we are unable to reissue E-Gift cards that have been lost or stolen.

Why can't I find my E-Gift Card?

It may be tucked away in your spam folder. Be sure to check all your folders in your email account. Still having trouble? Contact us at 800-274-7946 and we will be happy to assist. Please note that we are unable to reissue E-Gift cards that have been lost or stolen.

What time will me scheduled E-Gift Card be sent to the recipient?

When you purchase an E-Gift Card on Kerrits.com, it will be sent out at the same time the gift card was purchased, on the scheduled date.

Meaning, if you purchase the E-Gift Card on Monday at 2pm, and schedules it to be sent out on Thursday, the gift card will be sent out on Thursday at 2pm.

E.g. I am living in New York and purchased a scheduled E-Gift Card on the 22nd of December at 9:00 AM ET to be sent on the 25th of December. This E-Gift Card is being sent to my Aunt in London.

This E-Gift Card will be sent on the 25th of December at 9:00 AM New York Time, so my Aunt in London will receive it at 2:00 PM, GMT (her time).

Need Help?

Call toll-free: 
800-274-7946 (From inside the U.S.)
509-493-4187 (From outside the U.S.)
Dial 3 for Customer Service

Email: customerservice@kerrits.com

Office Hours: Monday - Friday, 7:30 am to 4:00 pm PST