Frequently Asked Questions

Thanks for shopping on Kerrits.com. When you are ready to select items to purchase, here are some simple steps that may help:

• Click on an item to go to the next page with color and size details for the item
• Click your size bubble to see colors available
• Add items to your shopping cart
• When ready to check out, enter a shipping address
• The shipping methods and rates will be shown to choose from
• Enter any promo code you may have received
• Continue to payment method and billing address information

Once an order is placed, it can't be altered or changed. Returns and exchanges are accepted for 30 days from the order date on purchases made within the U.S. Kerrits will provide one free return shipping label per order. Start your return through our Returns Center.

No, Kerrits does not accept phone orders.

As a new customer, you will not be asked to log in at checkout. Click on the “New Customer” link on the page that follows the shopping cart. The information you provide during checkout will be saved to a secure account that you can later access to track orders or request a return or exchange, and for ease in ordering Kerrits again. An account may only have one email associated with it, but you can update your email by logging in to your account.

Yes, you can.You will still need to provide an email address for order tracking purposes.

Enter your code at checkout exactly as it appears in the email, printed offer or webpage. Click "Apply" and your discount will be detailed in the payment summary. Only one promo code is allowed per order. You can find additional Terms & Conditions detailed on the original offer.

Yes. Kerrits charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws.

For purchases at kerrits.com, we accept payment by Visa, MasterCard, American Express, Discover, Apple Pay, Amazon Pay, Google Pay, Paypal, Venmo and more.

We verify all transactions using Address Verification Service. All billing addresses must match the card billing address both domestic or internationally.

Absolutely. During the order process, all personal information is transmitted via Secure Socket Layers (SSL), the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. To be sure your connection is secure, look at the bottom status bar of your browser window during checkout. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure.

For purchases made on Kerrits.com:

• Holiday Return Window: For purchases made between 11/15/24–12/31/24, returns and exchanges are accepted on U.S. orders until 1/31/25. Kerrits will provide one free return shipping label per order.
• Orders placed 1/01/25 onwards will have 30 days to return. Exclusions apply.
• After 30 days, please contact customerservice@kerrits.com for assistance. The return request will be handled on a case-by-case basis and is subject to acceptance at the discretion of Kerrits.  If accepted, the customer is responsible for the cost of return shipping.
• Items must be returned in new condition with all tags and original packaging included.
• Items designated as “Final Sale” are closeout items being offered at deep discounts, so they are not eligible for return or exchange.
• If your item is damaged or has a quality issue, it may fall under our 24K Guarantee. Please contact customerservice@kerrits.com for assistance.

For purchases made at another Kerrits Retailer or Tack Store:

• Please return the item to the original place of purchase.

• Holiday Return Window: For purchases made between 11/15/24–12/31/24, returns and exchanges are accepted on U.S. orders until 1/31/25. Kerrits will provide one free return shipping label per order.
• For all other purchases, returns and exchanges are accepted for 30 days from the order date. Kerrits will provide one free return shipping label per order.

We offer exchanges within 30 days of the order date on items purchased on Kerrits.com and shipped within the U.S. To exchange an item, simply follow the same steps outlined above to return your order and choose your replacement item after selecting the item you’ll be sending back.

Within 30 days of the order date:

To start a return or exchange for an item purchased on Kerrits.com, visit our Returns Center. You will need the email address associated with your purchase or the order number and shipping zip code.

After 30 days of the order date:

• Please contact customerservice@kerrits.com for assistance. The return request will be handled on a case-by-case basis and is subject to acceptance at the discretion of Kerrits.
• If your item is damaged or has a quality issue, it may fall under our 24K Guarantee.

• Returns and exchanges for orders in the U.S. are free within 30 days of the order date for eligible products. One free return shipping label per order is provided.
• For returns and exchanges after 30 days in the U.S., customers are responsible for the cost of return shipping. Returns after 30 days are accepted on a case-by-case basis and may be subject to a restocking fee.

• Please contact customerservice@kerrits.com for assistance. The return request will be handled on a case-by-case basis and is subject to acceptance at the discretion of Kerrits.
• If your item is damaged or has a quality issue, it may fall under our 24K Guarantee.

• Once you start your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will be sent to your email.
• If possible, ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, ship your return in your own packaging or materials provided by your local courier. Include your Packing Slip in the box, along with the product you’re returning.
• Your Kerrits prepaid shipping label is specific to your return request. To avoid delays in processing, please include only the approved items in your return package. Please do not combine return orders in one shipment.

For returns and exchanges in the U.S. within 30 days of the order date, initiate your return through our Returns Center, and you will receive a return shipping label via email.

For returns after 30 days of the order date, you are responsible for return shipping. Please contact customerservice@kerrits.com for assistance.

Ship U.S. Returns To:
Kerrits Activewear
154 E. Bingen Point Way, Suite C
Bingen, WA 98605

Replacing a Damaged Item
If your item is damaged or has a quality issue, it may fall under our 24K Guarantee. Please contact customerservice@kerrits.com for assistance.

Once your return is received and processed, we will send you a Refund Confirmation email to let you know that a refund has been processed. Your refund will be issued against the original payment method.

Please allow 15 days from the day of return delivery for the return to process and the refund to post to your credit card.

When purchasing items as part of a Buy One Get One (BOGO) promotion, the promotional discount is based on the lowest item, then applied to each proportionately. If you choose to return any of the items, your refund will be reduced to the discounted amount for each item.

Here are some examples:

Buy One, Get One Free: If your first qualifying item is $60 and your second qualifying item is $40, the $60 item will be discounted by $24 and the $40 item will be discounted by $16, which gives a total discount of $40. If either item is returned, the return value will be equal to the original purchase price reduced by its prorated discount.

Buy One, Get One 50% Off: If your first qualifying item is $60 and your second qualifying item is $40, the $60 item will be discounted by $12 and the $40 item will be discounted by $8, which gives a total discount of $20. If either item is returned, the return value will be equal to the original purchase price reduced by its prorated discount.

Track your order
Please log into your account through the 'Log In' button found in the header on the Kerrits header and review your order history. Your tracking information can be found there. It may take up to 48 hours after an order has shipped for tracking information to appear. You can also track your order from your Shipping Confirmation email.

International returns on products purchased from Kerrits.com are accepted within 30 days of the order date.

• Customers are responsible for paying return shipping costs. We recommend you use a shipping method that offers tracking services.
• Return instructions are provided on your packing slip, or you can contact Kerrits Customer Service at customerservice@kerrits.com for additional assistance.

Ship International Returns To:
Kerrits Activewear
154 E. Bingen Point Way, Suite C
Bingen, WA 98605
USA

No. At this time we can only offer exchanges within the U.S. If you would like to exchange an item, please return your item per our International Return Policy and place a new order.

Customers are responsible for all duties, taxes, customs charges, and any other fees that may be required to receive delivery of an order. Contact your local customs office for more information.

Due to the high cost of shipping internationally, we cannot apply free shipping offers to international orders.

Free Shipping on Orders Over $125 Within the U.S.

Our everyday free shipping policy is free standard shipping on orders over $125 shipping to addresses in the continental United States, Alaska and Hawaii.

Shipping Within the United States

We strive to get your merchandise to you as quickly as possible. Orders will usually ship within 1-2 business days. Orders arrive within 5-7 business days unless UPS Expedited (2-3 Days) shipping was selected at checkout. We cannot guarantee delivery dates for expedited shipping.

International Customers

International customers may choose to ship their orders through our International Checkout option. We ship to more than 200 countries through a third party shipping company that provides shipping options tailored to your country. It also allows you to prepay duties and taxes for the order during checkout.Allow up to 15 business days for your order to arrive before contacting Kerrits Customer service with questions. These orders may be subject to additional duties upon arrival at its destination. These duties are your responsibility.

Shipping Confirmation Emails

We will send you a shipping confirmation email when all or part of your order is shipped that will include your tracking number. You can also check the status of your order anytime by clicking on the Order Tracking link in your Shipping Confirmation email or by logging in to your account and going to your Order History

Shipping in Multiple Packages

If your order includes several items, they may be shipped in multiple packages. Shipping Confirmation emails will be sent when each item is shipped. Our shipping confirmation emails will let you know how much of your order has shipped.

Shipping Within the United States

We strive to get your merchandise to you as quickly as possible. Orders will usually ship within 1-2 business days. Orders arrive within 5-7 business days unless UPS Expedited (2-3 Days) shipping was selected at checkout. We cannot guarantee delivery dates for expedited shipping.

International Customers

International customers may choose to ship their orders through our International Checkout option. We ship to more than 200 countries through a third party shipping company that provides shipping options tailored to your country. It also allows you to prepay duties and taxes for the order during checkout.Allow up to 15 business days for your order to arrive before contacting Kerrits Customer service with questions. These orders may be subject to additional duties upon arrival at its destination. These duties are your responsibility.

If your order includes several items, they may be shipped in multiple packages. Shipping Confirmation emails will be sent when each item is shipped. Our shipping confirmation emails will let you know how much of your order has shipped.

There are two easy ways to track your order:

• Log in to your account by clicking on "Log In" in the header of the site and go to the Order History section. From there you will be able to choose which order you'd like to view and you will have an option to track the order.
• You will receive a shipping confirmation email when all or part of your order is shipped. The email will include a tracking number.

It’s easy to retrieve your password. On the first page of the checkout process, or on the Account login page, click the link that says “Forgot your password? Click here.” Enter the email address you used to set up your account (or the email address provided during your initial purchase) and click on the “send” button. You will receive your password in a message sent to the email address provided.

You can retrieve previous order confirmation numbers by logging into your account. On the Kerrits.com home page, click on the “Log In” link in the header then click on “Recent Orders.” Here you will find complete details, including order confirmation numbers, related to previous purchases at kerrits.com.

Your email address is required so that we can communicate with you quickly and efficiently regarding your order(s). You will receive the following emails from us:

• An order confirmation email will be sent after you click the "Complete Checkout" button.
• Notification will be sent via email if there is a problem with your payment information, or if any additional charges are applicable, such as tax or additional shipping.
• A shipping status email will be sent when your order's tracking information has been updated.
• A final follow-up email will be sent 10 to 45 days after shipment to confirm your receipt of your order.

You may also choose to sign up for email notifications of special promotions that Kerrits offers throughout the year.

During the checkout process, your information will be saved to a secure account. This account allows you to log in to track orders and request returns or exchanges. The account includes your billing and shipping information for faster checkout next time. The personal information in your account is not accessible to or shared with any third parties.

Yes! We have Electronic Gift Cards in amounts between $25 to $500.

Shop them here!

A Kerrits E-Gift Card is the perfect gift for any rider or horse lover. The E-Gift Card will be sent via email to the buyer and can be printed or forwarded to the recipient to redeem only at Kerrits.com. Each E-Gift Card contains a code to be entered at checkout. Kerrits E-Gift Cards can be ordered in set amounts from $25 and $500.

There are no shipping costs for the Kerrits E-Gift Cards as they are sent via email to the buyer. E-Gift Cards are sent separately from other items ordered at the same time, so shipping charges will still apply to other merchandise.

No we only offer electronic gift cards which can only be redeemed at Kerrits.com. The electronic gift cards are emailed to the buyer and can be forwarded to the lucky recipient or printed if a physical copy is needed.

To redeem an e-gift card online, enter the gift card code on the Shipping page at checkout. Gift cards can only be used at Kerrits.com and not at any retail store.

You can check the balance of your E-Gift Card at any time by calling customer service at 800-274-7946. You will need the code found on your E-Gift Card to check the balance.

You can also check your balance online by entering your code here.

No. Our E-Gift Cards can only be used until there is no longer a balance.

No, our E-Gift cards areNON-REFUNDABLE. Please note that we are unable to reissue E-Gift cards that have been lost or stolen.

It may be tucked away in your spam folder. Be sure to check all your folders in your email account. Still having trouble? Contact us at 800-274-7946 and we will be happy to assist. Please note that we are unable to reissue E-Gift cards that have been lost or stolen.

When you purchase an E-Gift Card on Kerrits.com, it will be sent out at the same time the gift card was purchased, on the scheduled date.

Meaning, if you purchase the E-Gift Card on Monday at 2pm, and schedules it to be sent out on Thursday, the gift card will be sent out on Thursday at 2pm.

E.g. I am living in New York and purchased a scheduled E-Gift Card on the 22nd of December at 9:00 AM ET to be sent on the 25th of December. This E-Gift Card is being sent to my Aunt in London.

This E-Gift Card will be sent on the 25th of December at 9:00 AM New York Time, so my Aunt in London will receive it at 2:00 PM, GMT (her time).