Returns & Exchange Policy
Returns & Exchange Policy
U.S. RETURN POLICY
We hope you enjoy your new Kerrits riding apparel and footwear! If you need to return an item purchased at Kerrits.com, Kerrits will provide one free return shipping label for returns made within 30 days of purchase. After 30 days, customers are responsible for return shipping costs. Items must be returned in new condition with all tags and original packaging included. From time to time, we will have items designated as “Final Sale.” These are closeout items being offered at deep discounts, so they are not eligible for return or exchange.
If your item is damaged and your purchase date falls outside our standard return window, please contact email@example.com. Return requests outside the standard timeframe will be reviewed on a case-by-case bsais and are subject to acceptance at the discretion of Kerrits.
If you need to return an item purchased at a Kerrits retailer or tack store, please return the item to the original place of purchase.
Holiday Return Policy
For purchases made from 11/15/23–12/25/23, free return shipping is available for returns made by 1/31/24 within the continental U.S. For all other purchases, free return shipping is available for returns made within 30 days of your order within the continental U.S.
HOW DO I START A RETURN OR EXCHANGE (U.S. ONLY)?
If you have an item you would like to return or exchange, visit our Return Center to start the process. You’ll need the email address associated with your purchase or the order number and shipping zip code. One free return shipping label per order is available for returns within 30 days of your order. Free return shipping only applies to orders in the continental U.S.
Return requests outside of this timeframe will be reviewed on a case-by-case basis and are subject to acceptance at the discretion of Kerrits. Please contact firstname.lastname@example.org for assistance.
Please allow 15 days from the day of return delivery for the return to process and the refund to post to your credit card.
HOW MUCH DO RETURNS COST?
Exchanges and returns for U.S.-based orders are free within 30 days for eligible products. For orders made outside of the U.S., customers are responsible for the cost of return shipping. We will refund your original form of payment less return shipping costs.
PREPARING YOUR ITEM FOR RETURN
A prepaid shipping label will be assigned to all domestic return requests. Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, ship your return in your own packaging or materials provided by your local courier. Include your Packing Slip in the box, along with the product you’re returning if you have it.
Your Kerrits prepaid label is specific to your return request. To avoid delay in processing, please include only the approved items in your return package. Please do not combine return orders in one shipment.
WHERE CAN I FIND MY SHIPPING LABEL?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
CAN I MAKE AN EXCHANGE? YES! (U.S. ONLY)
Yes! If your order is within the U.S., we do offer exchanges. To exchange an item, simply follow the same steps outlined above to return your order and choose your replacement item after selecting the item you’ll be sending back.
INTERNATIONAL RETURN POLICY
Returns on products purchased from the Kerrits website are available for 30 days after the order date. Customers are responsible for shipping costs to get the product back to the Kerrits offices. We recommend you use a shipping method that offers tracking services. Return directions are provided on your packing slip, or you can contact Kerrits Customer Service at email@example.com.
Send Returns To:
154 E. Bingen Point Way,
Bingen, Washington 98605
Once your return is received and processed, we'll email you a Refund Confirmation email to let you know that a refund has been processed. Your refund will be issued against the original payment method.
NEED HELP WITH YOUR RETURN?
(From inside the U.S.)
(From outside the U.S.)
Dial 3 for Customer Service
Monday - Friday 7:30 am to 4:00 pm PST