Kerrits Customer Service

For purchases made on Kerrits.com:

• Returns are free within 30 days of purchase within the United States by visiting returns.kerrits.com. Exclusions apply.
• Items must be returned in new condition with all tags and original packaging included.
• Items designated as “Final Sale” are closeout items being offered at deep discounts, so they are not eligible for return or exchange.
• If your item is not eligible for return because it is "Final Sale" or outside the return window, you may be given the option to resell on Poshmark during the return process.
• We've partnered with Loop and Poshmark for items that are "Final Sale" or outside the return window to make it easier than ever to give your item a second life and earn cash. When you select the "Resell on Poshmark" button next to your item, you'll be redirected to the Poshmark website where product information and images from Kerrits will automatically populate to your listing. Make sure you review the information for accuracy before you publish. Once your item sells, you'll receive an email from Poshmark with a pre-paid, pre-addressed shipping label. All you'll have to do is package the item up and drop it off at your nearest Post Office. You can withdraw your earnings from Poshmark at any time. Poshmark takes a 20% fee for all orders over $15, and a flat fee of $2.95 for any orders under $15. Kerrits is not responsible for any fees charged by Poshmark.
• After the 30 return window, please contact customerservice@kerrits.com for assistance. The return request will be handled on a case-by-case basis and is subject to acceptance at the discretion of Kerrits. If accepted, the customer is responsible for the cost of return shipping.
• If your item is damaged or has a quality issue, it may fall under our 24K Guarantee. Please contact customerservice@kerrits.com for assistance.

For purchases made at another Kerrits Retailer or Tack Store:

• Please return the item to the original place of purchase.

• International returns on products purchased from Kerrits.com are accepted within 30 days of the order date.
• Customers are responsible for paying return shipping costs. We recommend you use a shipping method that offers tracking services.
• Return instructions are provided on your packing slip, or you can contact Kerrits Customer Service at customerservice@kerrits.com for additional assistance.

Ship International Returns To:
Kerrits Activewear
154 E. Bingen Point Way, Suite C
Bingen, WA 98605
USA

If you have an item you would like to return or exchange, visit our Return Center to start the process. You’ll need the email address associated with your purchase or the order number and shipping zip code. One free return shipping label per order is available for returns within 30 days of your order. Free return shipping only applies to orders in the continental U.S.

Return requests outside of this timeframe will be reviewed on a case-by-case basis and are subject to acceptance at the discretion of Kerrits. Please contact customerservice@kerrits.com for assistance.

Please allow 15 days from the day of return delivery for the return to process and the refund to post to your credit card.

Within 30 days of the order date:

• To start a return or exchange for an item purchased on Kerrits.com, visit our Returns Center. You will need the email address associated with your purchase or the order number and shipping zip code.
  

After 30 days of the order date:

• Please contact customerservice@kerrits.com for assistance. The return request will be handled on a case-by-case basis and is subject to acceptance at the discretion of Kerrits.
• If your item is damaged or has a quality issue, it may fall under our 24K Guarantee.

Once an order is placed, it can't be altered or changed. Returns and exchanges are accepted for 30 days from the order date on purchases made within the U.S. Kerrits will provide one free return shipping label per order. Start your return through our Returns Center.

Replacing a Damaged Item
If your item is damaged or has a quality issue, it may fall under our 24K Guarantee. Please contact customerservice@kerrits.com for assistance.

Track your order
Please log into your account through the 'Log In' button found in the header on the Kerrits header and review your order history. Your tracking information can be found there. It may take up to 48 hours after an order has shipped for tracking information to appear. You can also track your order from your Shipping Confirmation email.