Returns & Exchanges | EQL by Kerrits™
EQL Returns & Exchanges
Returns Policy (U.S. Only)
We hope you love your new EQL by Kerrits™ clothing, but if you need to return an item because the fit is not right or it's simply not you, Kerrits will provide one free return shipping label for up to 30 days after purchase. After 30 days, customers are responsible for return shipping costs. From time to time, we will have items designated as “Final Sale”. These are closeout items being offered at deep discounts so they are not eligible for return.
If your item is damaged and your purchase date falls outside our standard return window, then please contact firstname.lastname@example.org
How do I start a return or exchange? (U.S. Only)
If you have an item you would like to return or exchange, visit our Return Center to start your return or exchange. You’ll need the email address associated with your purchase, or order number and shipping zip code. One free return shipping label is available per order for returns within 30 days of your order within the U.S.
Return requests outside of this timeframe will be reviewed on a case by case basis and are subject to acceptance at the discretion of Kerrits. Please contact email@example.com for assistance.
Please allow 15 days from the day of return delivery for the return to process and the refund to post to your credit card.
How much do returns cost?
Exchanges and returns for U.S.-based orders are free within 30 days for eligible products. For orders made outside of the U.S., customers are responsible for the cost of return shipping. We will refund your original form of payment less return shipping costs.
Preparing your item for return
A prepaid UPS label will be assigned to all domestic return requests. Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, ship your return in your own packaging or materials provided by your local courier. Include your Packing Slip in the box, along with the product you’re returning if you have it.
You may take your package to any UPS location. Your Kerrits prepaid label is specific to your return request. To avoid delay in processing, please include only the approved items in your return package. Please do not combine return orders in one shipment.
Where can I find my shipping label?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
Can I make an exchange?
Yes! If your order is within the U.S., we do offer exchanges. To exchange an item, simply follow the same steps outlined above to return your order and choose your replacement item after selecting the item you’ll be sending back. You will be issued an Instant Credit you can use to purchase a replacement item right away. We ship exchanges immediately, even before we receive your original order.
To avoid being invoiced for the exchange order, please be sure to ship your return order within 7 days of starting your return using only the assigned return label.
What is an Instant Credit?
While processing a return via the Returns Center, you will receive a temporary Instant Credit equal to the value of the returns you’re sending back. You can use this Credit to buy something new without having to wait for your return refund. We ship exchanges immediately, even before we receive your original order. Once we receive your original item(s), we'll deactivate any unused Credit and refund the outstanding balance back to your original form of payment.
How do I use my Instant Credit?
You'll use your Instant Credit code at checkout, similar to a gift card. The Credit amount will be for the amount of the items being returned. Simply enter the voucher code in the Discount Code box provided during your checkout, the same way you would a gift card. If you use Credit and the price of the new order is less than your Credit amount, you will be refunded the remaining amount to your original payment method once the return has processed in the Kerrits returns warehouse.
What if I don’t use my Instant Credit?
Instant Credit comes with no strings attached. Any unused portion of the Credit will be refunded back to your original payment method.
International Return Policy
Returns on products purchased from the EQL by Kerrits™ website are available for 30 days after the order date. Customers are responsible for shipping costs to get the product back to the Kerrits offices. We recommend you use a shipping method that offers tracking services. Return directions are provided on your packing slip, or you can contact Kerrits Customer Service at firstname.lastname@example.org.
Send returns to:
154 E. Bingen Point Way,
Bingen, Washington 98605
Once your return is received and processed, we'll email you a Refund Confirmation email to let you know that a refund has been processed. Your refund will be issued against the original payment method.
Our customer service team would be happy to help Monday - Friday 7:30 am to 4:00 pm PST
Call toll-free: 800-274-7946, Dial 3 for Customer Service
Outside of the U.S.: 509-493-4187, Dial 3 for Customer Service