Returns & Exchanges | EQL by Kerrits™
EQL Returns & Exchanges
Returns Policy (U.S. Only)
We hope you love your new EQL by Kerrits™ clothing, but if you need to return an item because the fit is not right or it's simply not you, Kerrits will provide one free return shipping label for up to 30 days after purchase. After 30 days, customers are responsible for return shipping costs. From time to time, we will have items designated as “Final Sale”. These are closeout items being offered at deep discounts so they are not eligible for return or exchange.
If your item is damaged and your purchase date falls outside our standard return window, then please contact [email protected]. Return requests outside the standard timeframe will be reviewed on a case-by-case basis and are subject to acceptance at the discretion of EQL by Kerrits.
Holiday Return Policy
For purchases made from 11/15/23–12/25/23, free return shipping is available for returns made by 1/31/24 within the continental U.S. For all other purchases, free return shipping is available for returns made within 30 days of your order within the continental U.S.
How do I start a return or exchange? (U.S. Only)
If you have an item you would like to return or exchange, visit our Return Center to start your return or exchange. You’ll need the email address associated with your purchase, or order number and shipping zip code. One free return shipping label is available per order for returns within 30 days of your order within the U.S.
Return requests outside of this timeframe will be reviewed on a case by case basis and are subject to acceptance at the discretion of Kerrits. Please contact [email protected] for assistance.
Please allow 15 days from the day of return delivery for the return to process and the refund to post to your credit card.
How much do returns cost?
Exchanges and returns for U.S.-based orders are free within 30 days for eligible products. For orders made outside of the U.S., customers are responsible for the cost of return shipping. We will refund your original form of payment less return shipping costs.
Preparing your item for return
A prepaid shipping label will be assigned to all domestic return requests. Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, ship your return in your own packaging or materials provided by your local courier. Include your Packing Slip in the box, along with the product you’re returning if you have it.
Your Kerrits prepaid label is specific to your return request. To avoid delay in processing, please include only the approved items in your return package. Please do not combine return orders in one shipment.
Where can I find my shipping label?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
Can I make an exchange?
Yes! If your order is within the U.S., we do offer exchanges. To exchange an item, simply follow the same steps outlined above to return your order and choose your replacement item after selecting the item you’ll be sending back.
International Return Policy
Returns on products purchased from the EQL by Kerrits™ website are available for 30 days after the order date. Customers are responsible for shipping costs to get the product back to the Kerrits offices. We recommend you use a shipping method that offers tracking services. Return directions are provided on your packing slip, or you can contact Kerrits Customer Service at [email protected].
Send returns to:
154 E. Bingen Point Way,
Bingen, Washington 98605
Once your return is received and processed, we'll email you a Refund Confirmation email to let you know that a refund has been processed. Your refund will be issued against the original payment method.
Our customer service team would be happy to help Monday - Friday 7:30 am to 4:00 pm PST
Call toll-free: 800-274-7946
Outside of the U.S.: 509-493-4187, Dial 3 for Customer Service